Shipping Policy

🚚 Shipping & Delivery Policy

At OM PET SHOP, we aim to deliver your orders quickly, safely, and at the lowest possible cost. Please read our shipping policy carefully.

✅ Shipping Coverage

We deliver across India (or specify your service area).

Delivery may not be available in certain remote or restricted locations.

📦 Processing Time

Orders are usually processed within 24–48 hours after payment confirmation (except Sundays and public holidays).

Cash on Delivery (COD) orders may require additional verification before dispatch.

🚚 Delivery Time

Standard delivery time: 3–7 business days, depending on your location.

Metro cities usually receive orders faster than remote areas.

Delivery delays may occur due to weather, strikes, holidays, or courier issues, which are beyond our control.

💲 Shipping Charges

Free shipping on orders above ₹.1500/-

For orders below the minimum value, a flat shipping fee of ₹XX will apply.

Shipping charges (if any) will be displayed at checkout before payment.

📌 Order Tracking

Once your order is shipped, you will receive a tracking ID and link via SMS/email/WhatsApp.

You can use this to track your package in real-time.

❌ Undeliverable Orders

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept, the order will be cancelled and shipping charges will be non-refundable.