Terms and Conditions

📜 Terms & Conditions

Welcome to OM PET SHOP. By accessing or purchasing from our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

✅ General

These Terms govern your use of our website and services.

By using our website, you confirm that you are at least 18 years old or using it under parental guidance.

We reserve the right to modify or update these Terms at any time without prior notice.

🛒 Products & Orders

Product Information – We try our best to provide accurate product descriptions, images, and pricing. However, errors may occur, and we reserve the right to correct them.

Order Acceptance – Your order is only confirmed once we verify and process payment/shipping details. We may cancel or refuse orders if:

The product is out of stock.

Incorrect price or listing information.

Fraudulent or suspicious activity is detected.

💳 Pricing & Payment

All prices listed are in INR (₹) and inclusive/exclusive of applicable taxes (as mentioned at checkout).

We accept payments via Credit/Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD) (where available).

We reserve the right to change prices without prior notice.

🚚 Shipping & Delivery

Orders are shipped within 24–48 hours of confirmation (except Sundays/public holidays).

Delivery timelines (3–7 business days) may vary based on location.

Shipping charges, if applicable, will be displayed at checkout.

We are not liable for delays caused by courier companies or unforeseen circumstances.

🔄 Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy (linked separately on the website).

Damaged/defective products must be reported with proof (unboxing video/photo).

📌 Limitation of Liability

We are not responsible for indirect, incidental, or consequential damages arising from product use, website errors, or delayed deliveries.

Our maximum liability is limited to the value of the product purchased.

⚖️ Governing Law

These Terms shall be governed by and interpreted under the laws of India.

Any disputes will be subject to the jurisdiction of the courts of [Ahmadabad/Gujarat].